FAQ & Support

We specialize in small businesses. This means we understand your industry's unique needs, customer behavior, and the specific features that drive bookings and customer engagement. Our websites aren't just beautiful – they're designed to convert visitors into customers.

Most websites are completed within 2-3 weeks from the start date. This includes design, development, content integration, testing, and launch. Rush projects can be accommodated for an additional fee.

Yes! All our packages include 3 months of free support and maintenance. After that, we offer affordable monthly maintenance plans starting at $99/month that include updates, backups, security monitoring, and technical support.

We build all websites with user-friendly content management systems. We also provide training sessions to show you how to update text, images, prices, and other content easily.

Yes, online booking integration is available in our Professional and Premium packages. We can integrate with popular booking platforms like Acuity, Booksy, or Square Appointments, or recommend the best solution for your needs.

Definitely! All our websites are mobile-first, meaning they're designed to look and work perfectly on smartphones and tablets. With over 60% of bookings happening on mobile devices, this is crucial for your success.

Yes, basic SEO optimization is included in all packages. This includes proper page structure, meta tags, local business optimization, and Google My Business setup. We also offer advanced SEO services for businesses wanting more comprehensive search engine marketing.

Portfolio galleries are a key feature of the websites. We create beautiful, organized galleries that showcase your best work, with before/after sliders, category filtering, and professional presentation that builds trust with potential customers.

Our website projects include custom design, mobile optimization, contact forms, SEO setup, hosting setup, and training. We can also add features like booking systems, e-commerce, advanced galleries, and extended support based on your needs.

No hidden fees! Our project pricing is transparent and all-inclusive for the initial build. The only ongoing costs are optional: hosting ($100-150/year), domain renewal ($10-15/year), and optional maintenance plans starting at $99/month.

Yes, we offer flexible payment options including 50% upfront and 50% on completion, or monthly payment plans for larger projects. We want to make professional web design accessible to all small businesses.

You can start with a basic package and add features like booking systems, e-commerce, or advanced galleries later. We'll credit what you've already paid toward the upgrade cost.

We can work with existing websites! We offer redesign services, platform migrations, and website improvements. We'll evaluate your current site and recommend the best approach to achieve your goals.

We help you set up reliable hosting and can manage the technical aspects for you. We work with trusted hosting providers and can handle domain registration, SSL certificates, and all technical setup.

During your 3-month support period, we fix any issues at no charge. After that, our maintenance plans include priority support and quick fixes. We also provide 24/7 monitoring to catch and resolve issues before they affect your customers.

In most cases, yes! We have experience integrating with popular business software like Square, Stripe, Shopify, WooCommerce, scheduling systems, and many others. We'll assess your current systems during the consultation and recommend the best integration approach.

Your website will continue to work perfectly! The free support period ends, but your website remains fully operational. We simply transition to our optional maintenance plans where you can choose to continue receiving updates, backups, and security monitoring. You're not required to purchase a plan—you can manage the website yourself if you prefer.

Our maintenance plans start at $99/month for basic support including monthly backups, security monitoring, and email support. The Professional plan ($149/month) adds priority support and up to 2 hours of updates/improvements per month. Custom packages available based on your needs.

Maintenance plans include: automated daily backups, monthly security scans, WordPress/software updates, SSL certificate management, uptime monitoring, email support, and performance optimization. Higher tiers add priority phone support, extended update hours, and proactive optimization.

Yes, anytime! You can start with basic maintenance and upgrade if your needs grow. You can also pause your plan during slow seasons and resume when needed. We offer flexibility to match your business needs.

That's completely fine! Your website will still be fully accessible and functional. You'll have access to your hosting account and CMS to make updates yourself. We recommend keeping at least backup and security monitoring, but it's your choice. We're here if you need help anytime.

Yes! Even if you don't have an active maintenance plan, we offer emergency support on an hourly basis ($75/hour, 1-hour minimum) for urgent issues like website crashes or security problems. We also offer pay-as-you-go support at $50/hour for specific tasks.

Our Professional and Premium maintenance plans include up to 2 hours of improvements per month. This could be adding new features, redesigning sections, optimizing performance, or implementing new tools. Additional hours are available at $60/hour.

You can cancel anytime with no penalties. We'll provide you with complete documentation and backups of your website. If you ever need help in the future, we're just a phone call or email away.