FAQ & Support

We specialize in small businesses. This means we understand your industry's unique needs, customer behavior, and the specific features that drive bookings and customer engagement. Our websites aren't just beautiful – they're designed to convert visitors into customers.

Most websites are completed within 2-3 weeks from the start date. This includes design, development, content integration, testing, and launch. Rush projects can be accommodated for an additional fee.

Yes! All our packages include 3 months of free support and maintenance. After that, we offer affordable monthly maintenance plans starting at $99/month that include updates, backups, security monitoring, and technical support.

We build all websites with user-friendly content management systems. We also provide training sessions to show you how to update text, images, prices, and other content easily.

Yes, online booking integration is available in our Professional and Premium packages. We can integrate with popular booking platforms like Acuity, Booksy, or Square Appointments, or recommend the best solution for your needs.

Definitely! All our websites are mobile-first, meaning they're designed to look and work perfectly on smartphones and tablets. With over 60% of bookings happening on mobile devices, this is crucial for your success.

Yes, basic SEO optimization is included in all packages. This includes proper page structure, meta tags, local business optimization, and Google My Business setup. We also offer advanced SEO services for businesses wanting more comprehensive search engine marketing.

Portfolio galleries are a key feature of the websites. We create beautiful, organized galleries that showcase your best work, with before/after sliders, category filtering, and professional presentation that builds trust with potential customers.

Our packages range from $1,460-$2,265 and include custom design, mobile optimization, contact forms, SEO setup, hosting setup, and training. Higher-tier packages add booking systems, e-commerce, advanced galleries, and extended support.

No hidden fees! Our package prices are all-inclusive for the initial build. The only ongoing costs are optional: hosting ($100-150/year), domain renewal ($10-15/year), and optional maintenance plans ($99+/month).

Yes, we offer flexible payment options including 50% upfront and 50% on completion, or monthly payment plans for larger projects. We want to make professional web design accessible to all small businesses.

You can start with a basic package and add features like booking systems, e-commerce, or advanced galleries later. We'll credit what you've already paid toward the upgrade cost.

We can work with existing websites! We offer redesign services, platform migrations, and website improvements. We'll evaluate your current site and recommend the best approach to achieve your goals.

We help you set up reliable hosting and can manage the technical aspects for you. We work with trusted hosting providers and can handle domain registration, SSL certificates, and all technical setup.

During your 3-month support period, we fix any issues at no charge. After that, our maintenance plans include priority support and quick fixes. We also provide 24/7 monitoring to catch and resolve issues before they affect your customers.

In most cases, yes! We have experience integrating with popular business software like Square, Stripe, Shopify, WooCommerce, scheduling systems, and many others. We'll assess your current systems during the consultation and recommend the best integration approach.